A clear explanation of how Solomon Health Group collects, uses, protects and shares information when you explore insurance options, request guidance or communicate with us.
Guidance begins with trust
Solomon Health Group is an independent insurance agency. We may help individuals, families, Medicare beneficiaries and employers understand health, life, supplemental and employee-benefit options. This policy describes our website and agency privacy practices; it does not replace a carrier, marketplace, enrollment platform or other third party’s privacy notice.
Purposeful collection
We collect information reasonably needed to respond, provide guidance, support applications and operate the website.
No sale of mobile opt-in data
Text-message opt-in data and consent are not sold or shared with third parties or affiliates for their marketing.
Meaningful choices
You may manage cookies, unsubscribe from email, opt out of texts and submit applicable privacy requests.
Scope of this policy
This Privacy Policy applies to information Solomon Health Group collects through solomonhealthgroup.com, website forms, appointment requests, telephone calls, email, text messages and our insurance guidance services. It does not govern information collected independently by insurance carriers, government agencies, enrollment platforms, healthcare providers or other third parties.
Information we may collect
| Category | Examples |
|---|---|
| Contact and identity information | Name, email address, telephone number, mailing address, date of birth and state of residence. |
| Insurance and household information | Coverage interests, household details, eligibility information, current coverage, preferred providers or prescriptions, and information reasonably needed to discuss or apply for coverage. |
| Business and group-benefit information | Company name, workforce size, employee census information, benefit interests and authorized contact information. |
| Communications | Questions, appointment details, call notes, form submissions, email correspondence, text-message preferences and consent records. |
| Device and website activity | IP address, browser and device type, approximate location, referring page, pages viewed, interactions, campaign parameters and cookie identifiers. |
We do not intentionally request sensitive identifiers through general website forms unless clearly disclosed and reasonably necessary for the requested service.
Sources of information
We may receive information directly from you; from a family member, employer or authorized representative; from insurance carriers, enrollment platforms or marketplaces involved in your request; from referral partners; and automatically from your device through cookies and similar technologies. If you provide information about another person, you represent that you are authorized to do so.
How we use information
We may use information to:
- Respond to questions and schedule insurance consultations.
- Educate you about health insurance, Medicare, group benefits, life insurance, annuities and supplemental coverage options.
- Compare available products and assist with quotes, eligibility reviews, applications, enrollment and ongoing service when requested.
- Communicate about appointments, requested services, deadlines, policy matters and customer support.
- Operate, secure, troubleshoot and improve our website and agency services.
- Measure advertising and website performance, understand campaign results and personalize outreach where permitted.
- Prevent fraud, protect legal rights and comply with carrier, marketplace, regulatory, recordkeeping and legal requirements.
How information may be disclosed
We may disclose information only as reasonably appropriate for the purposes described in this policy, including:
- Insurance and enrollment parties: carriers, general agencies, marketplaces, enrollment platforms and administrators involved in quoting, applying for, enrolling in or servicing coverage you request.
- Service providers: vendors supporting website hosting, forms, scheduling, email, communications, analytics, advertising, security, data storage and professional services.
- Authorized persons: people or organizations you direct us to communicate with.
- Legal and safety purposes: regulators, government authorities or other parties when required by law or reasonably necessary to protect rights, safety and system integrity.
- Business transactions: a successor or prospective successor in connection with a merger, acquisition, financing, reorganization or transfer of agency assets, subject to appropriate protections.
We do not sell text-message originator opt-in data or consent. Mobile information will not be shared with third parties or affiliates for their marketing or promotional purposes. Sharing with vendors that support message delivery and customer service is permitted only as necessary to provide those services.
Cookies, analytics and advertising
Our website may use essential cookies and, subject to available consent controls, analytics or advertising technologies such as Google Analytics, Google Tag Manager and the Meta Pixel. These tools may collect device, browser, page-view, interaction, referral and campaign information to help us understand site performance and measure marketing results.
You may use our cookie banner or settings tool to manage non-essential cookies where available. Browser controls may also block or delete cookies, although some website functions may be affected. We honor legally required privacy choices and recognized signals where applicable; because there is not one universally accepted response to “Do Not Track,” our response may depend on the technology and applicable law.
We do not intentionally use health details submitted for insurance guidance to create advertising audiences or target ads based on sensitive health conditions.
Health and insurance information
Insurance discussions may involve information about health needs, prescriptions, providers, eligibility or coverage. We use and disclose this information to provide requested insurance guidance and related services, and we apply safeguards appropriate to its sensitivity.
HIPAA applies only to covered entities and business associates in circumstances defined by law. Solomon Health Group will comply with HIPAA requirements when and to the extent they apply to a particular activity or relationship. Information submitted through this public website is not automatically “protected health information” under HIPAA, and this website is not a substitute for a carrier or healthcare provider’s secure member portal.
Email, telephone and text communications
If you provide contact information, we may respond using the channel you selected and send service-related communications. Where required, marketing calls or texts will be sent only with appropriate consent. Consent to marketing is not a condition of purchasing insurance or receiving a quote.
Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of text messages and HELP for help. You may unsubscribe from marketing emails using the link in the message or contact us directly. Transactional or legally required communications may continue when permitted.
Security and retention
We use reasonable administrative, technical and physical safeguards designed to protect information against unauthorized access, loss, misuse or alteration. Safeguards may include access controls, secure transmission, vendor oversight, staff practices and incident-response procedures appropriate to the nature of the information.
No website, email account, transmission method or storage system can be guaranteed completely secure. We retain information for as long as reasonably necessary to provide services, maintain business and licensing records, meet carrier or legal requirements, resolve disputes and enforce agreements, after which it may be deleted, de-identified or securely disposed of.
Your privacy rights and choices
Depending on your state and the applicable law, you may have rights to request access, correction or deletion of certain personal information; receive information about categories collected or disclosed; obtain a portable copy; opt out of certain targeted advertising or sharing; limit certain uses of sensitive information; or appeal a decision. Legal exceptions may apply.
To submit a request, email collin@solomonhealthgroup.com or call 407-353-9008. We may verify your identity and authority before responding. Authorized agents may submit requests when permitted by law. We will not unlawfully discriminate against you for exercising an applicable privacy right.
Third-party websites and services
Our website may link to or embed services operated by carriers, HealthSherpa, UnitedHealthcare, scheduling providers, social networks or other third parties. Their terms, privacy policies, security practices and availability govern information you provide directly to them. A link does not mean Solomon Health Group controls or endorses every aspect of the third party’s practices. Review the destination’s privacy notice before submitting information.
Children’s privacy
Our website is intended for adults seeking insurance information and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through this website. A parent, guardian or authorized adult may provide dependent information when reasonably necessary for an insurance inquiry or application.
Changes to this policy
We may update this Privacy Policy as our services, technologies or legal obligations change. The “Last updated” date identifies the current version. Material changes may be highlighted on the website or communicated through another appropriate method. Continued website use after an update is subject to the revised policy.
Contact Solomon Health Group
Questions about this policy or our privacy practices may be directed to:
Solomon Health Group
Email: collin@solomonhealthgroup.com
Phone: 407-353-9008
Website: solomonhealthgroup.com
This Privacy Policy is provided for transparency and does not create contractual rights beyond those required by applicable law.
Have a question about your information?
Contact Solomon Health Group for a clear response about our privacy practices or to submit an applicable privacy request.
