Privacy Policy
1 Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, mailing address, date of birth, and other identifying information you provide.
Health Information: If you use our services to inquire about health plans, we may collect information related to your health status, medical history, or other health-related information.
Usage Data: Information about how you use our website, including your IP address, browser type, pages visited, time spent on pages, and other diagnostic data.
Cookies and Tracking Technologies: We use cookies, beacons, tags, and similar tracking technologies to monitor activity on our website and store certain information.
2 How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our services
- To improve and personalize your experience on our site
- To communicate with you, including responding to your inquiries and sending updates
- To process your requests and manage your account
- To provide customer support
- To detect, prevent, and address technical issues or fraudulent activities
- To comply with applicable laws, regulations, and legal requests
3 Sharing Your Information
We may share your information in the following situations:
With Service Providers: We may share your information with third-party vendors, contractors, and other service providers who perform services on our behalf.
For Legal Reasons: We may disclose your information if required by law, such as to comply with a subpoena or similar legal process, or to protect the rights, property, or safety of Solomon Health Group, our customers, or others.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that business transaction.
With Your Consent: We may share your information for any other purpose disclosed to you at the time we collect your information or with your consent.
4 Security of Your Information
At Solomon Health Group, we are committed to protecting the security and confidentiality of your personal health information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA). We implement a variety of technical, administrative, and physical safeguards to ensure the security and privacy of your PHI against unauthorized access, use, disclosure, alteration, or destruction.
1. Technical Safeguards:
- Encryption: We use encryption technologies to protect your PHI during transmission and storage. All sensitive information transmitted online is encrypted using Secure Socket Layer (SSL) technology.
- Access Controls: Access to PHI is restricted to authorized personnel who require it to perform their job functions. We utilize role-based access controls and ensure that employees have access only to the minimum necessary information.
- Audit Controls: We maintain systems to monitor and record access to electronic PHI. Regular audits are conducted to detect and address any unauthorized access or anomalies.
2. Administrative Safeguards:
- Policies and Procedures: We have implemented comprehensive policies and procedures that outline our obligations under HIPAA, including those related to the use, disclosure, and protection of PHI.
- Training: All employees are required to undergo regular training on our privacy and security policies and procedures, including HIPAA compliance and the importance of safeguarding PHI.
- Incident Response: We have an incident response plan in place to quickly identify, respond to, and mitigate any potential data breaches or security incidents involving PHI.
3. Physical Safeguards:
- Facility Access Controls: Physical access to our facilities and data centers is restricted to authorized personnel. We use secure access controls, including locks and surveillance, to protect areas where PHI is stored or processed.
- Workstation and Device Security: We enforce strict controls over the use and access of workstations and devices that handle PHI, including password protection, automatic log-off, and device encryption where applicable.
4. Risk Assessment and Management:
- We regularly conduct risk assessments to identify potential threats to the confidentiality, integrity, and availability of PHI. Based on these assessments, we implement appropriate security measures to mitigate identified risks.
5. HIPAA Compliance:
- Solomon Health Group is committed to complying with all applicable HIPAA regulations. We regularly review and update our security measures and policies to ensure compliance with current legal requirements and industry best practices.
While we strive to protect your PHI using these measures, please be aware that no security system is impenetrable. In the event of a data breach involving your PHI, we will promptly notify you in accordance with applicable laws and regulations.
Your Responsibilities:
- You are also responsible for safeguarding your own information by protecting any passwords or other authentication information used to access our services. If you suspect any unauthorized access or use of your account, please contact us immediately.
By using our services, you acknowledge that you understand and agree to our privacy practices as described in this section.
5 Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information. These rights may include:
Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
Right to Erasure: You have the right to request that we delete your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
6 Text Messaging and Mobile Information
Solomon Health Group may use your mobile phone number to send important updates, respond to inquiries, or provide information related to services you request. Message frequency may vary, and message/data rates may apply. You can opt out at any time by replying STOP, or get help by replying HELP.
We do not share, sell, or lease mobile information with any third parties or affiliates for marketing or promotional purposes. All mobile opt-in data and consent will remain strictly confidential and will not be disclosed to external parties.
